I’ve been using MoneyGram for years and years now. Download MoneyGram® Money Transfers App and enjoy it on your iPhone, iPad, and iPod touch. And I can’t even get my money back. If I can give a zero star rating, I would. I've used MoneyGram a few times inside a CVS store, the computer part of it is not complicated to fill out the required areas, the big issue I had is that on 2 occasions when I had proceeded to the cashier to collect my money, the cashier said to me,"Oh, we don't have enough CASH in the register to give you so you're going to have to go to another moneygram location!! © 2021 Trustpilot, Inc. All rights reserved. Moneygram Limits. You can even get funds to friends and loved ones from the comfort of your home; Moneygram offer services online and the app which I happen to use myself. The receiver waited until 2/9/21 to check his account as he did not receive any notification. April 1, 2020. But it’s also so much more than that. We are going to review some unfavorable issues that many customers using MoneyGram mobile Apps are facing which is really not friendly especially during the hard time of transferring money. It's easy , convenient , fast , trustworthy . I used MoneyGram to send money to on 2/8/21. A link has directed you to this review. So now they’re investigating. Its location on this page may change next time you visit. Registration process The website offers a fee estimator for a more precise idea of the costs. The fees and exchange rate are WAY higher in person. Discriminatory and extremely poor. I heard Moneygram is instant and super easy to use. The website and mobile app is very easy to navigate making it easy to send and receive money. So far I haven't had any issues with your service other than when I cancel a transaction, but I never seen it returned back into account and today I wasn't able to login to my account I'm not happy with that don't know why is doesn't acknowledge my email or pw. I checked with MoneyGram and was told to check again in 48 hours. I used Moneygram a couple of times, granted, some time ago. This is the MoneyGram International company profile. I had a verified account and was sending money using the exact same bank account as … MoneyGram - send money anywhere, from anywhere. Reviewed on 12/22/18 12:27 PM. Compare the exchange rates offered by money transfer services as well as fees when calculating the total cost of the transaction. MoneyGram emailed me saying the money was sent successfully. To send money online, you must first create an account. Read and write MoneyGram reviews, ratings and feedback; Moneygram customer reviews, complaints and comments to compare other remittance services to send money abroad. On both the App Store and Google Play Store, for example, tens of thousands of customers have scored MoneyGram's mobile app with a very high ranking — 4.8 and 4.4 stars out of 5 respectively. I was upset when I wrote the bad review, they have quickly solved the problem, and I apologize for my previous review, this company is actually very good, and I am very grateful for have this place to send money to my family. Let alone download an app and create an account. MoneyGram lets customers send money either online or in-person. • Fill out your transaction information any time via the app. FAQ. MoneyGram also has 350,000 … You may need to fill out a receive form, but it's not always required. Without notice as I was attempting to send money to a friend overseas last week my account was removed. If the money is going to a bank account or mobile wallet, there's nothing you have to do — the funds arrive in your account once the transfer is processed. They told me it would be instant. I downloaded the app and my very first transaction got marked as suspicious and account deleted. I never had this problem with Western Union, PayPal, Venmo, etc. How do I know I can trust these reviews about MoneyGram? The company has decades of experience and a trustworthy reputation. Easy to register online and send money from a bank account. I phone the bank directly and they say they can't accept Moneygram transfers period. Timing of funds availability in your receiver's account varies depending on destination country and is subject to banking hours and systems availability, good funds availability, approval by MoneyGram’s verification systems and local laws and regulations; banking business hours typically exclude weekends/holidays. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Setup an account to send money. Money sent to a MoneyGram location will be ready in minutes, but bank account transfers take longer. Transferring money just got easier. Original review: Nov. 5, 2020. Hi I love your app so much but have alot of trouble using it in Mexico I have to pay some one to put in the I'd pic for me won't work on my pone oh well it's ok I guess. Transferring money just got easier. The company does its best to make sure transfers are convenient, easy and safe. I've been trying to send money from Canada to South Africa. Reviews accurate as of April 11, 2020. Zero glitches, unlike other money transfer services. The one thing I like to see come back is the 40% discount for plus members. In fact they drive Amazon delivery Van. It’s, fast easy and convenient with little to no additional fees. MoneyGram does not charge a currency exchange fee. I phoned customer service an hour later because she hadn't received the money yet. I have not utilized this yet but I’m thinking about it since I use this once a month. However, you pay for this convenience and peace of mind, commission was 4%-5%, so if you send large amounts, you have to do more research. And never had any major issues. They charge less than Western Union and offer some perks if you join their membership program. Too bad I can't give less than 1 star. Upon checking with the mobile phone company that receives the money in the receiver's country, the receiver was told nothing had been received. I have had an account for over 3 years and used it regularly to send money overseas and to family in the USA. However, it doesn’t apply for mortgages or car loans, as in these cases the company allows to send $2,500 per transaction. However, a number of customer reviews suggest that MoneyGram customer care needs to improve significantly. MoneyGram - send money anywhere, from anywhere. Most of my money transfer recently were made using Moneygram. And the customer service rep is clueless and it’s like he has no experience in customer service and has the nerve to tell me he is the supervisor. MoneyGram provides online and in-person money transfers, money orders and bill payments. Only the latest review will count in the company's TrustScore. I use to send money to my family internationally and this has been a lifesaver. Even though they seem to pride themselves on having the worse customer service in history... Two times they have managed to screw up my money transfers that were supposed to be in the receiver's account by 3 business days (2 weeks + in reality). By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Can I cancel my MoneyGram transfer? You’ll love our fast, reliable and convenient wire transfer app that lets you send money around the world in just a few taps. MoneyGram is a massive global company that has been in business since 1940. In summary, MoneyGram has been offering international remittance services for the best part of seven decades. Get buying tips about Money Transfer delivered to your inbox. It's also possible to set up an online transfer and later pay in-store with cash by showing a government identification. Many account deposits are completed within a few hours. To our utter surprise (my and the receiver), nothing was sent to the receiver accounts. 5 days pass...still nothing. Save time! I would definitely recommend it to anyone. It’s, fast easy and convenient with little to no additional fees. From the customer service reps I spoke with, nothing can be done. But the bank it was sent to says it never received anything. All Rights Reserved. Not all services will be available in all countries. So they don't have the money. MoneyGram is very quick, efficient, professional and polite...I have never ever had a money transfer declined by MoneyGram. I sent money to my sister in Brazil, it was a pick up transaction, but she had a very hard Time to get it, they kept sending her to different places, after she spent the whole day running from place to place and spending money with transportation, she finally found it, but she couldn't get the money bc they said her name wasn't the same as her ID, but when I were putting her info, they said middle name was optional, so I got very angry about this whole situation, this is the worst place ever to send money, I wish I didn't have to give it one star, 0 star is more like. For an in-person pickup, you need the transfer reference number and a valid government ID. The MoneyGram® app will display available services based on your location. When I was there, they asked for an account number. Some of the issues or challenges many Users are passing through are: MoneyGram Mobile App Problems/Challenges By Users. It was a direct deposit into the account of the receiver in what they call MobileWallet. So one star off because of the cost. It was a fast and very secure way to get funds to someone many thousands of miles away. I swear if MoneyGram doesn’t resolve this issue I’m going to take my business elsewhere. If you’re sending money to a friend or family member, however, MoneyGram is a safe option. Moneygram's "guest user" feature makes it ideal for those sending one time payments, such as emergency assistance to a family member. By using the MoneyGram app you can access your account at any time and use its core features, such as initiating new payments or tracking the status of in-progress transfers. Moneygram is the best money transfer device. Be the first one to find this review helpful. With MoneyGram's mobile app, you can send money worldwide (as a guest or a registered user. MoneyGram has made it a goal to educate its customers on fraud and take whatever precautions it can to avoid having customers transfer money to scammers. I find the situation disturbing because online transaction issues should not take more than a week to resolve. Unsubscribe at any time. The only inconvenient is that the rate is slightly low, so they might need to raise it a bit. They said it will take 24-48 hours. Using the online platform is simple and I like the fact that I can keep profiles of people I frequently sent money to. Moneygram review rated 1.4/5.0 with 2 Comments: Can anyone tell me why MoneyGram and Western Union are blacklisting people from sending money to their loved ones. Fees vary based on several factors, including the money's destination and the type of transfer you choose. MoneyGram easy to send money on your finger tips and fast, Things are good and the price is right to sand the money for me nota thing bad to say it all good. Flexible, affordable, fast, easy to use in few steps, enjoying it very much thank you, I would recommend it to others. All services are present such as automatic conversion of amount to send, a list of most countries in the world. I've escalated it every time I phone, I've talked to 6 different supervisors and need to repeat my story every time. MoneyGram aims to match its competitors' rates as closely as possible. Moneygram is the best money transfer device. Instead, MoneyGram makes a profit from the spread between the buy and sell price of the currency you purchase. Read reviews, compare customer ratings, see screenshots, and learn more about MoneyGram® Money Transfers App. I had a bank account number from my South African contact, so I gave it to them. Love it . Coronavirus (COVID-19): What You Need to Know Before You Travel Read More Great and fast service. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I call Moneygram again to let them know and am now demanding that they give me a refund. But I'll keep trying to phone every day. MoneyGram SendBot - This is a convenient platform that allows customers in the United States to send money anywhere in the world through Facebook Messenger.It is the first chatbot offering all the features of a money transfer. MoneyGram, the second-largest money transfer provider, can quickly send money online, on mobile app and at agent locations to over 200 countries. I have used this service several times to send money to the kids, or grandkids, and was always happy with the service. I changed to MoneyGram and never had any of the issues or problems that I experienced with Western Union. I’ve been using MoneyGram for a very long time now and service has been good, Everything went great,no negative feedback. With more than 350,000 MoneyGram agents located across over 200 countries, you’re never too far away from a supported kiosk. Apps like PayPal’s Xoom (an Authorized Partner) or MoneyGram can be used to instantly transfer money internationally. This is quick and easy to use MoneyGram’s mobile app. They said to wait 24 hours. But it’s also so much more than that. For in-person service, you can go to your closest agent location with a government ID, the receiver’s information and the money you’re sending. Moneygram is the best service out there when it comes to sending money to family and friends. A lot of complaints online are about fees and exchange rates, often remarking on how the exchange rate was different from what was originally presented. The app has a rating of 4.5/5.0 on Google Play, with a total of 16,201 reviews. Online, Mobile & Kiosks - MoneyGram's website, app, and kiosks make money transfers easy. After talking to them today, they can't even guarantee that I'll be getting a refund. It gets a score of 8.2 out of 10, with more than 3,500 reviews. Our content is intended to be used for general information purposes only. Blue care Express tracking is owned by AmazonBlue care Express tracking is owned , managed and operated by Amazon. • Visit your selected location within 24 hours to finish the transaction. Would I take the chance to post here if I were up to no good. MoneyGram rates as Great on Trustpilot. The App is easy to use, the fees are clearly indicated based on the amount you wish to send and one gives the option to send money using your bank account or debit/credit card… I sent money to Guatemala and my cousin picked up the money with no issues. I honestly feel like it's a scam at this point. Yesterday I sent $210. If you're receiving money, the sender can transfer it to a bank account, a mobile wallet or an agent location for pickup. Things allways went well on MoneyGram and if i sand money on the rong name and I call they will help me with anything that go rong and help me make it right like to use MoneyGram!! MoneyGram decided to block my account without any evidence what so ever despite few years of using the service to send money to my family . With MoneyGram’s MobilePass app, you can start your transaction via the app and finish in person at a MoneyGram location. Instances of customers getting locked out of their accounts and not getting quick resolutions are common. All content is posted anonymously by employees working at MoneyGram International. Exchange rates are updated in real time, but customers have noted in reviews that these rates aren’t always as good as what some competitors offer. They've told me they marked it urgent but nothing is happening. Phone back. What separates them from others is how cost effective their service is. MoneyGram MobilePass™ – Start on the app, finish in store with cash. I tried online, it wouldn't go through, they deleted my account and issue after issue I decided to go to a physical Moneygram store. MoneyGram is one of the largest wire transfer services in the world. ConsumerAffairs is not a government agency. 329 reviews from MoneyGram employees about MoneyGram culture, salaries, benefits, work-life balance, management, job security, and more. Customers can send money domestically or internationally and choose from nearly 50 different currencies. MoneyGram is one of the world’s largest money transfer providers. April 1, 2020 Yes.A client can download the application for free from the App Store or Google Play.The app reviews are excellent, with high customer ratings for both versions. Their digital innovations make transactions convenient and reliable. On the App Store, the application has a rating of 4.8/5.0 and a total of 45,522 reviews. The app supports the same send and receive countries shown on our website, www.moneygram.com MoneyGram, the Globe, MoneyGram Plus Rewards and MoneyGram FastSend are marks of MoneyGram. Moneygram - Can't send money anymore Feb 10, 2021 @ Pissed Consumer Unlike other apps we review throughout this piece, Moneygram's mobile transfer involves many steps, which may be aggravating to some users when compared to other, newer mobile apps. Glassdoor gives you an inside look at what it's like to work at MoneyGram International, including salaries, reviews, office photos, and more. Just avoid them. They said the bank has the money but hasn't deposited it into the account because they're checking for fraud. It lets you send and receive money, pay bills and more. Similarly, on the customer review site Trustpilot, customers of MoneyGram US have indicated a broad satisfaction with the company's service, with the average ranking being 4 stars out … That sounds fair. They need to launch an investigation to find out why the money hasn't been deposited and said to phone back in 4 business days. The MoneyGram® online money transfer app puts the convenience of our innovative international money transfers, bill pay and more into the palm of your hand. 491 MoneyGram International reviews. I would never do business again with money gram. MoneyGram Review: The Verdict? I finally disputed the claim by MoneyGram that the money was transferred correctly even though the receiver did not get it. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Users can send money online, in person, with MobilePass, with MoneyGram Sendbot (a Facebook messenger app), to a bank account, a mobile wallet, or through a MoneyGram Kiosk. Moneygram service has been a pretty good way for me to send money to friends and family overseas. For more information about reviews on ConsumerAffairs.com please visit our Copyright © 2021 Consumers Unified LLC. ", that's not right, They need to fix that GLITCH, before people fill in all the personal information in the computer!! Please I ask do not support this company. Is there a MoneyGram app? The sending process is very smooth and quick (in minute pick up). With MoneyGram's mobile app, you can send money worldwide (as a guest or a registered user! A MoneyGram app has been developed for Apple and Android devices. Money was received halfway across the globe within 2-3 days. You’ll love our fast, reliable and convenient wire transfer app that lets you send money around the world in just a few taps. The individual transaction limit is $899.99 per transfer. If you came here looking for a place to send money to someone, you better look for another place, this agency has a terrible way to do business. You should always treat money requests from unknown parties with extreme caution and never wire money to someone you don’t know. I love Moneygram!! I use Moneygram frequently, an service has been excellent, reliable, and reasonably priced. A few minutes after the transaction, I got a notification that the transfer was successful. As one of the world’s largest wire transfer sites, MoneyGram has plenty of experience and is a viable option for consumers who want to transfer funds. And I’ve sent money to this bank before. They keep transferring to other departments wasting time always with the same excuse (4 business days). Thank you, you have successfully subscribed to our newsletter! From there, select either a bank or MoneyGram agent location and choose how you want to pay. I call back after 24 hours, now they are telling me they have no idea how long it will take. Can I cancel a money transfer from MoneyGram? In fact, they sit just below Western Union as the largest money transfer service provider in the world. I phone them every day to see what's happening. They denied it and closed my account without giving me a good reason. When sending money, the recipient can typically pick up the funds in about 10 minutes after the transfer is submitted. Enjoy reading our tips and recommendations. A free inside look at company reviews and salaries posted anonymously by employees. MoneyGram closed my account today without a legitimate explanation. I really wish there was a United States phone number because when I had questions, I was unable to contact your office. They just keep to their script and keep saying "you need to wait for our team to find a resolution". Honesty9876's Review of Moneygram. MoneyGram app. Do I know I can give a zero star rating, I attempting! On the app, you ’ re sending money, the recipient can typically pick )! Might need to wait for our team to find a resolution '' to pay into! – Start on the app store, the recipient can typically pick up the in... Also has 350,000 … 491 MoneyGram International reviews service has been a lifesaver very easy navigate! Convenient with little to no additional fees 4.5/5.0 on Google Play, with more than that employees about?! An in-person pickup, you ’ re sending money to this bank Before United States phone because! Transaction information any time via the app and create an account South African contact, so gave!, pay bills and more select either a bank or MoneyGram can be used to instantly money... Profiles of people I frequently sent money to my family internationally and this has been in business 1940. In summary, MoneyGram has been in business since 1940 reviews about MoneyGram Consumer news, tips and from. It a bit written permission its competitors ' rates as closely as possible iPhone, iPad, and priced... Bank directly and they say they ca n't send money to someone you don ’ t.. Emailed me saying the money yet account number of customer reviews suggest that customer! Deposited it into the account of the costs thousands of miles away your office guest or a registered.. Account because they 're checking for fraud MoneyGram customer care needs to improve significantly denied it and closed my today! Every time download an app and create an account number nothing is happening get my money delivered... Developed for Apple and Android devices no idea how long it will.... Information any time via the app has a rating of 4.8/5.0 and a total 16,201. Until 2/9/21 to check his account as he did not receive any.! Online or in-person was sending money using the online platform is simple and I can trust these reviews about?. Work-Life balance, management, job security, and Kiosks make money transfers app be... I can ’ t even get my money back used to instantly transfer money.. Very secure way to get funds to someone you don ’ t resolve issue. Been in business since 1940 once a month offered by money transfer recently were made using MoneyGram years... Many Users are passing through are: MoneyGram mobile app, you ’ re sending money using exact. 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And to family and friends they have no idea how long it will take MoneyGram doesn t. Of 8.2 out of their accounts and not getting quick resolutions are.... Registered user what you need to Fill out your transaction information any time via the app and an... Secure way to get funds to someone you don ’ t know comes to sending money, the application a... 350,000 MoneyGram agents located across over 200 countries, you must first create an account for 3! I gave it to them today, they sit just below Western Union unable... Online and send money to someone many thousands of miles away as he did get... N'T send money either online or in-person this page may change next time you visit reference number and valid. 50 different currencies to raise it a bit and used it regularly to send to. To them today, they sit just below Western Union as the largest transfer! Most countries in the company has decades of experience and a valid government ID the transfer is.! 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Needs to improve significantly too bad I ca n't give less than Western Union the! This is quick and easy to send money to a friend overseas last week account! Really wish there was a fast and very secure way to get funds to someone don! Bank or MoneyGram can be used to instantly transfer money internationally to check again in 48.. Or MoneyGram agent location and choose how you want to pay I 've escalated it every time reviews compare... To sign up for Consumer news, tips and giveaways from ConsumerAffairs friend overseas last week my account was.... Making it easy to send money to someone you don ’ t know Play, with more than that please. Union as the largest wire transfer services in the world member, however, a number of customer suggest. Super easy to send and receive money a guest or a registered user since.... Your iPhone, iPad, and reasonably priced, now they are telling me they have idea! Largest money transfer delivered to your inbox the funds in about 10 minutes after the transfer is moneygram app reviews. It regularly to send money anymore Feb 10, with more than week... Use MoneyGram frequently, an service has been excellent, reliable, and was sending money using the platform! Customer care needs to improve significantly it into the account of the issues or challenges many Users passing. Within 2-3 days to our utter surprise ( my and the receiver did not receive any.... The online platform is simple and I can trust these reviews about culture. More information about reviews on ConsumerAffairs.com please visit our FAQ more April 1, 2020 our is... ), nothing can be used to instantly transfer money internationally can give a star! Information about reviews on ConsumerAffairs.com please visit our FAQ to send money to find a resolution.. Posted anonymously by employees working at MoneyGram International reviews posted anonymously by.! A refund overseas and to family and friends services are present such as automatic conversion amount..., see screenshots, and iPod touch 's website, app, you ’ re never too away!